Refund policy
We want you to be happy with your Noctis Lash purchase. If something is not right, this policy explains how we can help.
Return window You can request a return within 30 days of delivery.
What can be returned
- Items that are unopened, unused and in their original packaging.
- For hygiene and safety reasons, eye-area products that have been opened or used cannot be returned, unless they arrived damaged, defective or were not the item you ordered.
How to start a return
- Contact us through the form on our Contact page and include your order number and the reason for the return.
- We will reply with return instructions. Please do not send anything back before we confirm, as unauthorized returns may not be processed.
Return shipping Return shipping costs are the customer's responsibility unless the item arrived damaged or defective, or we sent the wrong item. In those cases, contact us within 14 days of delivery with your order number and photos, and we will send a replacement or issue a refund.
Refunds Once we receive and inspect your return, we will notify you of the result. Approved refunds are issued to your original payment method, typically within 5 to 10 business days. Original shipping is not refunded unless the return is due to our error.
Orders that have not arrived If your order has not arrived within the delivery window described in our Shipping Policy, contact us and we will investigate with the carrier and, if needed, send a replacement or refund your order.
Cancellations You can request to cancel an order before it ships. Once an order has shipped it can no longer be cancelled, but you may return it under this policy.
Contact Questions about returns? Use the form on our Contact page.